Role: Patient Care Volunteer (IPU) – Patient Contact Responsible To: Inpatient Unit Manager Role Purpose: To Support Hospice staff in the provision of a comprehensive palliative care service to patients, their families and carers. Contributing to the work of a multi-professional team ensuring that efficient and effective inpatient and day services are provided by the Hospice. Main Duties: Work in a flexible and mutually respective manner alongside other Hospice staff and volunteers. Always maintain professional boundaries. Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Refer any searching questions made by patients or their families to the appropriate member of staff. Report any concerns to the Inpatient Unit Manager without delay. In accordance with Hospice policies and procedures, and as directed by the inpatient unit manager, assist with: Preparing and serving beverages t patients and visitors Replenishing stcks in the inpatient unit kitchen Maintaining the cmfort, dignity and safety of patients Sitting with patients Dealing sensitively with patients, families r carers that may be upset. Respnding to patient bed bells Escrting visitors to patient rooms and showing round new patients/families. Making beds, cleaning patient roms and sorting vases for patients; flowers Assisting in the absence f the ward clerk Assisting with errands, e.g. t the pharmacy or hospital Assist with sme aspects of patient care e.g. Personal Care- Bed Bath, Showering, mouth care, emptying catheters, mobilising to the bathroom. Communication Promote close working relationships and good communication links with colleagues at all levels throughout the hospice. Liaise with hospice departments and respond to enquiries from, and maintain good relations with, internal and external contacts at all levels. Support other members of the staff and volunteers by liaising, co-operating and communicating as and when required. Training and Development Attend all appropriate statutory and mandatory training, including the completion of the Hospice Clinical Volunteer Training Programme. Undertake training and development as identified through individual supportive discussions with the line manager. Health and Safety Take reasonable care of the health and safety of yourself and others that may be affected by what you do while at work, and to co-operate in the implementation of the hospice’s Health and Safety Policy. General To be aware of and comply with all Hospice and Statutory policies and procedures as appropriate. To work as a member of the hospice team and to have commitment to the cause of helping patients and their families/carers. At all times to behave in a manner befitting the role and professional dignity of the hospice and ensure that the hospice is positively represented to the public and other stakeholders. To maintain an appropriate standard of confidentiality. Any disclosure of confidential information (including personal information kept on computer or any other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence. Essential Skills Good communication skills and the ability to interact with a wide variety of people. Ability to work flexibly as part of a team. Ability to deal with patients and families in a sensitive and caring manner. Ability to positively promote the ethos of the hospice and the work it does in the community. An understanding of health, safety and security requirements relating to the role. An Enhanced DBS with Adult barred List check is required for this role, the Hospice will facilitate this. Desirable Skills Previous voluntary sector experience. Previous experience in a similar role. If you wish to discuss this role before applying, please contact the ward manager on 01622 792200