The Role
Operational Support Manager – Redbridge
Full-Time | 40 hours per week
£31,535.04 per annum
Redbridge, London
Full UK Driving Licence Required
Lead with Purpose. Support Your Community. Make a Real Impact.
Are you a confident, people-focused leader with a passion for community improvement and operational efficiency? Do you thrive in a fast-paced, ever-changing environment where your actions directly improve local neighbourhoods?
If that sounds like you — we'd love to welcome you to our team in Redbridge as an Operational Support Manager.
Why This Role Matters
In this vital position, you'll be supporting the delivery of day-to-day operations — helping to keep Redbridge's streets safe, clean, and well-managed through the effective deployment of Civil Enforcement Officers. You'll work closely with our management team to maintain high standards, build positive community relationships, and take on local challenges with energy and confidence.
What You'll Be Doing
Plan and allocate staff resources to ensure optimal coverage across the borough
Monitor on-street and off-street enforcement to ensure smooth daily operations
Be the first point of contact for operational issues and customer concerns
Liaise daily with senior team members to maintain seamless service delivery
Oversee and report on SLA performance and compliance metrics
Monitor team conduct and ensure adherence to policies and procedures
Manage equipment, vehicles, and uniforms — keeping everything operational
Review and verify incident reports, statements, and administrative paperwork
What You'll Bring
Previous experience in a supervisory or team leadership role
Strong people management skills – coaching, motivating, and supporting staff
Proactive, self-motivated approach with excellent problem-solving skills
Ability to prioritise and manage multiple tasks under pressure
Confident using Microsoft Office and reporting tools
Full, clean UK driving licence
Knowledge of the parking or traffic enforcement industry is a bonus
Why Join APCOA?
At APCOA, your leadership matters. We offer you the tools, training, and support to grow your career while making a visible difference in the community.
What You'll Get:
£31,535.04 annual salary
40 hours per week – full-time, permanent role
28 days holiday (including Bank Holidays)
Ongoing training and career development
Employee discount scheme
Pension scheme
Inclusive, supportive workplace where you're respected and valued
Ready to Make Redbridge Better?
If you're driven to lead, improve local services, and support a hardworking team, apply now and take the next step in your career with APCOA.