Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout this roleLocation: London OR NewburyWe are seeking an experienced privacy and compliance professional to lead the Legal, Privacy & Compliance Centre of Excellence (CoE) Operations within VOIS. This role plays a pivotal part in providing expert operational, technical and strategic support to the Group Legal & Business Integrity function, with scope to expand services across other Group legal functions and local markets. The role requires deep technical expertise in privacy and data protection, strong stakeholder engagement capability, and a passion for simplifying complex regulatory obligations into practical, scalable solutions.What you’ll doProvide expert technical advisory on Privacy, Data Protection and Responsible AI, working closely with the Global Privacy Officer and Lead Privacy Counsel.Monitor and interpret regulatory developments, assessing their impact on Vodafone Group and ensuring timely communication to senior stakeholders.Define and embed group-wide risk mitigation strategies for new regulations, mergers and acquisitions, joint ventures, products and new business ventures.Develop and maintain privacy-related policies, procedures and risk advisories, ensuring effective integration into business operations.Continuously simplify, standardise, centralise and automate privacy policies, processes and tools.Prepare and support materials for key governance and oversight forums, including:Group Risk and Compliance CommitteeGroup Policy and Compliance CommitteeGroup Audit & Risk CommitteeGroup Data Management Risk SteercoDrive consistent operating models and governance, risk and compliance practices across Cyber, Privacy, Corporate Security and Data Governance, in collaboration with local markets.Review KPIs and risk reports from local privacy teams, overseeing mitigation actions and accountability from risk owners.Oversee the annual second-line assurance process, providing expert interpretation of privacy regulations and internal controls.Manage group-level reporting (including PAM, ARA and CSRD) and analyse key risk indicators for senior governance forums.Provide advisory support, guidance, training and assurance aligned to the Compliance Management System Business Partnering pillar.Collaborate with Corporate & Business Integrity teams on strategic programmes for privacy and compliance operations.Build and nurture an operations and transformation community to drive innovation, alignment and adoption.Lead and oversee operations and transformation projects, ensuring delivery to time, scope and budget.Leverage data analytics to inform decision-making and measure programme effectiveness.Identify and implement process and technology improvements across legal, privacy and compliance operations.Evaluate, implement and manage technology solutions and data repositories to support reporting and insight-led decisions.Build strong relationships with internal stakeholders and customers, ensuring delivery excellence and alignment to strategic priorities.Support go-to-market activity, participate in customer engagements and position LBI as a trusted delivery partner.Who you areAn experienced privacy compliance professional with deep technical knowledge of global privacy and data protection regulations.Confident translating complex regulatory requirements into clear, practical and scalable operational solutions.An effective people leader with experience managing and developing large, diverse teams.A skilled project and programme leader with a track record of delivering complex initiatives.Experienced in driving process optimisation, standardisation and automation.Comfortable evaluating and implementing legal, privacy and compliance technology solutions.A strong communicator with excellent drafting skills and the ability to engage senior stakeholders across multiple functions.Data-literate, with experience using analytics and visualisation tools to support insight-led decision-making.Ideally experienced in adjacent risk areas such as financial crime, trade and sanctions, and/or working within a legal or regulated industry environment.Not a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for youThe opportunity to shape and lead a global privacy and compliance operations capability.Exposure to senior governance forums and executive stakeholders across Vodafone Group.A role with significant influence on regulatory strategy, risk management and operational transformation.The chance to work within a collaborative, international environment focused on innovation and continuous improvement.What skills you will learnAdvanced leadership and stakeholder engagement within complex, regulated environments.Strategic programme and transformation delivery at enterprise scale.Application of data analytics to governance, risk and compliance decision-making.Driving technology-enabled change across legal and compliance operations.VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
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