The provided job description contains relevant information but could benefit from improved formatting for clarity and readability. Here is a refined version:
Location:
Nelson, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
27985ac12a06
Job Views:
2
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday, 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities:
* Support services for Daisy CS teams, acting as liaison between Daisy, supply partners, and third parties.
* Check orders for processing, completion, and errors; highlight issues when needed.
* Respond to updates and queries within SLA.
* Maintain and build relationships with suppliers and third-party partners.
* Manage and dispatch BBDR requests/connections timely.
* Place stock orders for DEP devices and complete MDM enrollments (Knox/Zero Touch) as required.
* Record mobile returns and RMA requests with suppliers and third parties.
* Book collections and report on repair progress, ensuring accurate billing.
* Review stock usage and backorders; place orders as needed.
* Monitor for fraudulent activity and raise security incident reports as necessary.
* Review Daisy Security Policies periodically to ensure compliance.
* If managing staff, ensure team awareness of security responsibilities and policies.
* Perform ad hoc assignments as required.
* Ensure compliance with health and safety policies and legislation.
Qualifications:
* Strong sense of urgency in meeting customer needs.
* Excellent personal communication skills for internal and external interactions.
* Self-starter with accountability for results.
* Detail-oriented and self-motivated.
* Sensitivity, tact, and professionalism in dealing with people.
* Experience in a busy processing team.
* Knowledge of mobile handsets beneficial.
* Experience in building cross-functional relationships.
Additional Information:
Benefits of working at Daisy:
* 25 days holidays plus bank holidays, plus up to 5 additional days based on service.
* Professional development opportunities.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for employees and their families/friends.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
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