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At Amodal we deliver strategic foresight and building information lifecycle management to prepare our clients for today and the future. Our long-term relationships with our clients drive Amodal’s future vision, and are built upon hard work, trust, and collaboration, coupled with our commitment to our people, partners, environment and community as endorsed by B Corp Certification.
ROLE SCOPE
This is a full-time remote role for a Digital Delivery Consultant. Working directly with Clients on behalf of Amodal to provide consultancy to understand, develop and deliver our client's needs while enhancing our reputation. The Digital Delivery Consultant will be responsible for analytical tasks, communication with clients, consulting on digital delivery strategies, training clients on software usage, and helping clients to develop and implement standards and solutions.
Amodal are looking for an individual with construction background and an extensive knowledge of ISO 19650, having theoretical and practical experience of developing and implementing the standards on large, complex construction projects, and within organisations to help achieve certification, standardisation and consistency.
This individual should have a good understanding and knowledge of the various technologies employed across the construction industry in support of ISO 19650, and ideally will have been involved in the procurement and implementation of these systems; for example Common Data Environments.
It would also be beneficial if this individual has wider BIM / Digital Services experience in the built environment, for example BIM Coordination / clash detection, COBie / digital handover, 5D quantification, Building Safety Act, etc.
MAIN RESPONSIBILITIES
Your main responsibilities can vary or change based on business and client requirements but will typically involve:
> Undertaking short-term and/or long-term projects to address various issues and needs.
> Meeting with management and/or appropriate stakeholders to understand requirements.
> Writing documentation, and developing processes and tools for Clients to help address needs.
> Conducting data analysis to identify and understand a problem or issue.
> Presenting and explaining findings to appropriate executives.
> Formulating plans to implement recommendations and overcome objectives.
> Providing advice and/or suggestions for improvement in line with the objectives.
> Arranging and/or providing training to clients.
> Evaluating training periodically and making adjustments when needed.
> Replenishing knowledge of industry, products, fields etc.
> Responding to customer queries in a timely manner.
> Identifying customer needs.
> Analysing and reporting product malfunctions e.g. testing different scenarios or impersonating users.
> Updating our internal database with information about technical issues and useful discussions with clients.
> Monitoring customer complaints and reaching out to provide assistance when needed.
> Share feature requests and work effectively with colleagues.
> Inform clients of any new features or functionalities.
> Follow up with clients to ensure their technical issues are resolved.
> Gather customer feedback and share with colleagues.
SKILLS AND EXPERIENCE
> Extensive knowledge of the Built Environment industry and a willingness to keep up to date with advancements.
> Competent in producing documentation required by ISO 19650 with experience of practical application of the standard within organisations and across different projects.
> Previous experience with managing Common Data Environments (CDEs)
> Knowledge of BIM Coordination tools and clash software.
> Knowledge of data analysis and research techniques.
> Ability to develop detailed plans and proposals.
> Knowledge of business software and IT systems.
> Excellent organisational and coordination skills.
> Analytical and creative.
> An ability to listen and communicate with people of diverse disciplines.
> Experienced using helpdesk software and remote support tools.
> Able to problem solve and multitask.
> Remain calm under pressure when dealing with customer issues.
> Work effectively in a team.
> Provide support when needed both internally and externally.
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