Hyperion Partners are proud to be working in partnership with a well-established Housing Association to recruit an experienced Housing Services Manager. This is a key leadership role, responsible for delivering high-quality, customer-focused housing management services across a diverse social housing portfolio.
The Role
As Housing Services Manager, you will lead a team delivering frontline housing services, ensuring residents receive a responsive, compliant, and supportive service. You will play a pivotal role in driving performance, managing risk, and embedding a strong customer-first culture, while working closely with internal stakeholders and external partners.
Key Responsibilities
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Lead and manage a housing management team covering tenancy management, estate services, ASB, and customer engagement
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Ensure services are delivered in line with legislation, regulatory standards, and internal policies
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Drive performance against KPIs, service standards, and resident satisfaction measures
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Manage complex cases including ASB, safeguarding, vulnerability, and tenancy enforcement
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Oversee voids, lettings, and estate management performance in collaboration with internal teams
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Act as a senior point of contact for escalated complaints and member / councillor enquiries
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Contribute to service improvement initiatives, policy development, and transformation projects
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Build strong relationships with local authorities, support agencies, and community partners
About You
You will be an experienced housing professional with a strong understanding of social housing management and a passion for delivering excellent resident outcomes.
Essential:
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Proven experience in a housing management or housing services leadership role
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Strong knowledge of housing legislation, regulation, and best practice
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Experience managing and developing teams in a customer-focused environment
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Ability to manage complex and sensitive cases with confidence and empathy
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Excellent communication, stakeholder engagement, and decision-making skills