Project One is an independent consultancy in the UK, known for delivering change and transformation tailored to customers' needs. We work with major FTSE organisations, bringing clarity and alignment at every level. Through a hands-on approach, we collaborate with clients to achieve impactful and sustainable outcomes.
Our team consists of experienced professionals who excel in navigating complex change initiatives, ensuring that the strategies we develop are not only innovative but also practical and executable. We pride ourselves on our ability to build strong, lasting relationships with our customer’s, which enables us to understand their unique challenges and provide solutions that drive real value. Whether it's through process improvement, digital transformation, or enhancing organisational efficiency, Project One is committed to delivering excellence and fostering long-term success for our customers.
Role Purpose:
Lead and oversee business support operations, including IT strategy, facilities management, governance, and climate initiatives, ensuring the organisation receives efficient, compliant, and forward‑thinking support. Provide line management to the Business Support Administrator, who contributes to the delivery of these functions.
Key Duties & Responsibilities:
IT Responsibilities
* Manage the relationship with the third‑party IT provider, overseeing the IT roadmap and annual technology refresh cycles.
* Ensure compliance with IT security standards, including Cyber Essentials, Intune, and Sharp security initiatives.
* Schedule, coordinate, and document annual disaster recovery testing and penetration testing activities.
* Lead the development, maintenance, and delivery of the organisation’s IT strategy and annual roadmap.
* Serve as Chair of the Technology Committee, leading quarterly meetings and securing Executive Committee approval for the annual roadmap and budget.
* Maintain an up‑to‑date IT asset register and oversee WEEE collections and approved charity donations.
* Deliver IT and phone system inductions for new starters, ensuring all equipment is correctly set up.
Corporate Social Responsibility (CSR)
* Act as Secretary for the Climate Collective, leading internal sustainability projects and managing annual carbon footprint calculations.
* Oversee the completion and submission of EcoVadis and CDP annual questionnaire renewals.
Office & Facilities Management
* Manage day‑to‑day office facilities, coordinating repairs, maintenance, and landlord communications.
* Oversee branded stationery, office supplies, goodie bags, and associated budgets.
* Conduct monthly budget reviews for all business support expenditure.
* Coordinate the annual Christmas hamper initiative in partnership with the CEO.
* Provide line management and ongoing support to the Business Support Administrator.
Bids & Proposals
* Support customer RFPs, bids, and proposals by completing IT/security and climate‑related sections.
* Maintain registrations and documentation across relevant industry bid portals.
Governance
* Provide secretarial support for governance meetings, including preparation of documentation and meeting minutes.
* Manage room bookings and logistical arrangements for all governance meetings.
* Review and update business support policies; assist with annual insurance renewals.
* Share weekly business support updates via One Voice and WhatsApp.
* Support the annual budgeting cycle.
* Fulfil Company Secretarial responsibilities alongside Emma‑Jayne.
* Maintain and coordinate the annual Governance calendar.
* Serve as a qualified Company First Aider and ensure ongoing certification.
Who We’re Looking For
We’re looking for someone who brings their own personality, perspective, and energy to the team. As a small, close‑knit group, we want someone who will play a critical role in our success—not just through their skills, but through their enthusiasm, positivity, and kindness. Yes, there are essential professional attributes we need, but above all, we’re looking for someone who genuinely wants to grow with us and contribute to a supportive, collaborative environment.
Essential Skills & Experience
* Proven experience in a similar role (minimum 8 years)
* Strong attention to detail and excellent organisational skills
* Ability to work independently while being an active, supportive team player
* Confident and pragmatic approach with strong problem‑solving abilities
* Experience engaging with and managing senior stakeholders
* High levels of drive, enthusiasm, and a consistently positive attitude
* A genuine desire to contribute to a collaborative and friendly team culture
What We Offer
Salary & Benefits
* Basic salary: £35k-38k(DOE)
* Health cover: Private Medical Insurance for you and your family
* MediCash: Cover for everyday healthcare costs for you and your family
* Life cover: Lump sum of 4× your annual basic salary
* Pension: 5% employer contribution (Royal London)
Working Arrangements
* Hybrid working: Work from home every Monday and Friday
* Flexible working hours: Flex between 8am–6pm, with core hours of 10am–4pm
Holiday & Wellbeing
* Holiday: 27 days annual leave + bank holidays
* Employee Assistance Programme: 24/7, 365‑day confidential support for you (and your family), with unlimited access
Additional Perks
* Company laptop and mobile phone