Role Overview
Our client focused on continuous improvement—delivering stronger products, richer content, and meaningful career opportunities.
Within their technology, product, and data teams, the emphasis is on shaping what comes next. Whether it’s connectivity, digital platforms, or media experiences, the goal is to create services used and valued by millions. Innovation and iteration are at the core of everything we do.
Key Responsibilities
* Define and communicate the strategic direction for campaign management platforms, including ownership of the product backlog
* Plan and maintain a structured roadmap covering enhancements, releases, and integrations across internal systems
* Act as the primary administrator for campaign management tools and associated communication platforms
* Establish governance frameworks, including processes, controls, and best practices for campaign usage across the organisation
* Work closely with stakeholders to gather requirements, facilitate workshops, and translate ideas into actionable product features
* Promote effective use of tools by advising teams on campaign execution and optimisation techniques
* Participate in planning cycles and support delivery teams during sprint preparation and execution
* Manage relationships with external vendors to ensure platforms remain competitive and up to date
* Ensure all marketing technology aligns with regulatory, compliance, and internal policy standards
* Collaborate with senior leadership to support implementation of broader marketing technology strategies
Skills & Experience
* Strong hands-on experience with campaign management platforms (Adobe Campaign experience is highly desirable)
* Solid understanding of managing large-scale digital campaigns and transitioning between platforms
* Technical knowledge of campaign tools and related ecosystems (experience with newer versions and adjacent tools is advantageous)
* Familiarity with broader marketing technologies such as analytics, customer data platforms, consent tools, and personalisation systems
* Experience owning products or platforms within complex, fast-paced environments
* Ability to influence stakeholders and contribute to strategic decision-making
Team Context
This role sits within a marketing technology function responsible for enabling customer acquisition, engagement, and retention through advanced tooling and data-driven insights.
The team’s priorities include:
* Strengthening specialist expertise and improving collaboration across business units
* Evolving the technology stack to improve efficiency and campaign performance
* Encouraging adoption of best-in-class tools and reducing fragmentation
* Delivering consistent, personalised customer journeys across multiple channels
* Building internal capabilities to support teams and improve operational effectiveness
Benefits & Perks
Employees have access to a comprehensive rewards package, which may include:
* Competitive pension contributions
* Private medical cover
* Discounts on communication and entertainment services
* Access to exclusive offers and experiences
* Additional lifestyle and wellbeing benefits
Working Approach
A flexible working model is in place, combining time spent in the office with remote working. This approach is designed to support collaboration while offering greater autonomy over how work is structured.
Location
The role is based at a West London campus with convenient transport links and a range of on-site amenities. Facilities include dining options, fitness spaces, and additional services designed to support day-to-day convenience.