Overview
Customer Success Manager - Asset Tracking & Supply Chain Technology
Location: Birmingham Business Park (3 days office-based, 2 days remote optional)
Salary / Benefits: c£75,000-£85,000 + strong benefits including private health insurance
MVP is working with a fast-growing UK supply chain technology company transforming how major retailers and food producers manage returnable assets. The business began by disrupting the wooden pallet market with high-performance, reusable plastic pallets and is scaling into IoT-enabled asset tracking to provide visibility, utilisation control and loss reduction across complex supply chains. They combine logistics expertise with technology deployment to manage and optimise physical asset fleets across national networks.
The Asset Tracking division is entering its next growth phase with multiple national contracts live and new implementations underway. A dedicated Customer Success function is being built to support delivery at scale, and this role will own customer success and contract execution while building and leading a small, high-performing team.
The Role
This is a delivery-focused operational leadership role.
* Owning the day-to-day management of key asset tracking customers
* Leading execution of new contracts from signed agreement through full rollout
* Ensuring customer onboarding is structured, repeatable and commercially controlled
* Managing and developing a Project Analyst team
* Working closely with the data and portal development function to evolve DigiPortal
* Using AI tools (e.g. Claude) to improve workflows, documentation and technical collaboration
* Tracking delivery milestones, risks and commercial exposure
* Driving customer retention and long-term value
About You
Essential:
* Experience operating in a fast-growing or fast-moving environment
* Background in logistics, supply chain technology, SaaS or IoT
* Experience managing people
* Strong operational discipline and process-led thinking
* Commercial awareness with the ability to protect margin
* Comfortable working with data, dashboards and technical stakeholders
* Confident using AI tools to increase productivity and structure work
Desirable:
* Experience delivering supply chain visibility or asset tracking solutions
* Experience onboarding enterprise or retail customers
* Experience scaling delivery or customer success teams
What Success Looks Like
* New contracts implemented on time and within scope
* High customer retention and strong renewal rates
* Clear, repeatable delivery frameworks in place
* Strong internal coordination between sales, operations and technology
* A structured, scalable team capable of supporting continued growth
About MVP
MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website.
MVP Recruitment Solutions acts as an employment agency for permanent recruitment. By applying for this position, your details will be submitted to MVP Recruitment Solutions and you accept our Privacy Policy, which can be found on our website.
We are proud to be an Equal Opportunities Employer.
Please note that due to the volume of responses we are currently receiving, only shortlisted candidates will be contacted. If you do not receive an update within 7-14 days, please consider your application unsuccessful on this occasion.
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