Customer Service Specialist
Hayes, West London
From £32k
The Customer Service Specialist plays a crucial role in supporting the operational fulfilment of all customer contracts. This position serves as the primary point of contact for operational topics, fostering regular customer reviews and visits. The candidate is expected to provide consistent status reports to both customers and the Account Manager, as well as handle internal and external queries efficiently.
Duties and Responsibilities:
* Utilise internal and customer information flows daily to ensure accurate and up-to-date information.
* Maximise customer satisfaction through effective communication and resolution of issues.
* Timely creation of Sales Induction Form, Sales Orders, and printout of yellow folders.
* Communicate Missing & Damage information to customers and manage queries on customer-supplied parts.
* Handle communication of quotes with customers.
* Support the Billing department in preparing invoicing packages.
* Prepare and send regular status reports to customers.
* Coordinate and organise shipments to and from customers, adhering to contractual terms.
* Prepare shipping documentation in collaboration with the Shipping department.
* Support the Documentation department and customers on documentation clarifications.
* Collaborate closely with the Event Manager on event progress.
* Take responsibility for continuous improvement of Customer Support Specialist processes.
* Coordinate with the team and internal stakeholders to meet contractual requirements.
Education and Qualifications:
* Experience in the Aerospace industry desirable.
* Previous experience in a Customer Support role.
* Organisational talent, high own initiative, high conflict ability, and analytical skills.
Experience and Knowledge:
* Strong written and oral communication skills.
* Ability to read and understand customer contracts/specifications.
* Relationship-building skills.
* Highly self-motivated.
* Good IT skills with standard Microsoft packages. Proven experience with ERP data systems (SAP/AMOS, etc.)
Personal Qualities:
* Self-motivated, driven, and ambitious.
* Representational abilities in terms of corporate/commercial awareness - face-to-face contact.
* Ability to work under pressure and meet tight deadlines.
* Analytical approach to work.
* Flexible approach to work.
* Outgoing personality.
* Basic understanding of different cultures.
* Ability to work proficiently in challenging situations.
* Innovative approach to management skills.
If this role is of interest, please apply with your CV!
#J-18808-Ljbffr