An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28, - £32, plus £4, performance-based bonus.
You will be responsible for:
1. Managing customer bookings and providing timely updates on vehicle progress
2. Processing work authorisations and ensuring accurate invoicing
3. Maintaining vehicle records and service history efficiently
4. Overseeing workshop diary to optimise capacity and utilisation
5. Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
6. Coordinating MOT bookings and verifying test documentation
7. Ordering parts and arranging sub-contracted work where necessary
8. Supporting overall service operations to enhance the reputation of the organisation
9. Promoting additional workshop services and repairs where appropriate
What we are looking for:
10. Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
11. Proven experience in an automotive service environment.
12. Possess experience working with either HGV or light commercial vehicles.
13. Basic technical knowledge of commercial vehicles.
14. Strong customer service and communication skills.
15. Ability to multitask in a fast-paced environment.
16. Strong organisational and administrative skills with attention to detail
Shifts:
17. Monday - Friday:9am - 6pm
18. 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What’s on offer:
19. Competitive salary
20. Annual bonus based on performance
21. Generous annual leave including bank holidays,
22. Cycle-to-work scheme
23. Free on-site parking
24. Personal accident cover
25. Corporate uniform
26. Referral bonus
27. Paternity pay (full 2 weeks)
28. Additional leave for service loyalty
29. Pension scheme and salary sacrifice options
30. Health and wellbeing support including mental health first aiders
31. Support for career development and multi-manufacturer training
This is a fantastic chance to progress your career with a leading commercial vehicle service provider!