Internal Account Manager
Location: Rogerstone, Newport
Contract Type: Full-time Permanent
Hours: Monday – Friday, 37.5 hours per week
Are you a commercially minded professional with experience in manufacturing and a passion for building strong customer relationships? We are seeking an Internal Account Manager to take ownership of key customer accounts, ensuring exceptional service delivery while driving sustainable growth and profitability.
This role offers the opportunity to work at the heart of a dynamic, high-performance environment, collaborating with cross-functional teams to deliver outstanding results.
The Role
As the Internal Account Manager, you will act as the primary point of contact for your assigned customers, managing both operational and financial performance. You will be responsible for driving customer satisfaction, maintaining strong commercial performance, and identifying opportunities for business growth.
Working closely with senior leadership, you will play a key role in aligning customer needs with business objectives, ensuring efficient delivery and long-term partnership success.
Key Responsibilities
Customer & Growth Management
Lead a cross-functional, customer-focused team (8–12 people) to deliver excellent service
Build and maintain strong, long-term customer relationships
Identify and develop new business opportunities within existing accounts
Use CRM and ERP systems to manage customer data and performance
Financial & Commercial Performance
Support the delivery of strong margins and overall profitability
Maintain accurate system data to support business operations
Provide timely and accurate forecasts for revenue, order intake, and order book
Working Capital & Risk Management
Ensure timely collection of accounts receivable
Manage and resolve pricing discrepancies and material claims
Maintain and execute customer contracts in line with agreed terms
Operational & Relationship Management
Act as the main point of contact for customer operations and escalations
Collaborate with internal teams to achieve key performance indicators
Lead regular customer meetings, including quarterly business reviews
Reporting & Planning
Provide regular account performance updates to senior management
Contribute to SIOP processes and annual strategic planning activities
What We’re Looking For
Experience working within a manufacturing environment
Proven ability to lead or influence cross-functional teams
Strong commercial awareness and customer focus
Excellent communication and stakeholder management skills
Analytical mindset with strong problem-solving capability
Ability to work independently and make sound decisions
Proficiency in CRM, ERP, and standard business software
Background in electronics manufacturing or similar industries
Experience in project management or programme coordination
Familiarity with SIOP and MRP processes