Location: Castledawson, Deerpark Road
Hours of Work: 8am- 5pm, Monday- Friday
We are seeking a talented individual to join our Planning Team .
About Us
CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce,
Your New Opportunity
This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.
This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively
Key Responsibilities
Be the initial point of contact for tenants for urgent, routine and adaption works
Scheduling customer appointments and creating events
Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
Raising survey events on new COTs, Adaptions and Response jobs
Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
Liaise with administration team, supervisor and management to answer queries and review works in progress.
Liaise daily with client district maintenance officers/administrators
Monitoring of required completion dates, ensuring they are meet, or extension requested were required
Dealing with queries and complaint resolution
Maintaining standards and processes to reach KPI targets.
Support other planning areas when required as part of a cross-functional team environment
Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
Prioritise customer orders by due date to support the company in meeting target deadline KPI
Escalate issues promptly to management and help resolve problems in a timely fashion
Essential
Our requirements:
IT literate, proficient in Microsoft Office
Previous experience of scheduling/ logistics
Experience in customer service and customer excellence
Preferred
Experience operating within a face paced construction industry with a focus toward
housing maintenance
A Degree / HND in a related discipline
Competencies
Excellent communication skills with the ability to manage client relationships
Strong planning and organisation skills.
Ability to work on own initiative and as part of a cross functional team
Ability to work accurately under pressure and meet deadlines & targets
Good understanding of operating costs and productivity levels
Knowledge of construction and the skills off the team members.
Good customer service/customer care skills
The ability to deal with the unexpected and good problem-solving skills
Skills
Excel Call handling Planning & Organising