Overview
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you! Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professionals cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards. Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey. This week we are currently recruiting for the following Bands 3 roles across the organisation.
Responsibilities
* Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
* Monitor urgent investigation requests to ensure they are processed appropriately.
* Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
* Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
* Maintain patient confidentiality at all times.
Please review the individual job descriptions for more information. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Qualifications & Skills
* Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
* Attention to Detail: Accuracy in managing patient records and administrative tasks.
* Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
* Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
* Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
* Qualifications: GCSE or equivalent in English and Maths, grades A-C
* Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages, MS Office and applications (including Word, Excel and Outlook)
* Previous Administration experience, GCSE or equivalent in English and Maths, grades A-C, Excellent customer care and communication
* Ability to adapt communication style as required
About Oxford University Hospitals
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Why join us
* Ward Clerk in SDU - 31.5 hours per week, Permanent, Horton General Hospital
* Ward Clerk in SDU - 12 hours per week (6 hours each Saturday & Sunday), Permanent, Horton General Hospital
* Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
* Professional Development: Opportunities for training and career advancement within the healthcare sector.
* Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
* Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.
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