Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Are you passionate about quality, compliance, and service improvement? Do you have experience working with ISO 9001 or other Quality Management Systems? If so, we want to hear from you.
We are looking for a Senior Technical and Quality Assurance Officer to join our Quality Assurance Team within Neighbourhood Services. This is a pivotal role in ensuring that our frontline services are delivered to the highest standards and in line with regulatory and corporate expectations.
About the Role:
Lead on the development, implementation, and monitoring of quality assurance frameworks across a range of environmental and neighbourhood services.
Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.
Conduct audits, inspections, and service reviews, identifying areas for improvement and supporting the implementation of corrective actions.
Support the maintenance and development of our Quality Management System, including ISO 9001 compliance.
Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.
About You:
Has experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
Holds a relevant qualification in quality management, environmental services, or a related field
Has practical experience of working with ISO 9001 or other recognised Quality Management Systems.
Demonstrates strong analytical, communication, and problem-solving skills.
Is confident working independently and collaboratively, with the ability to manage multiple priorities effectively.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Please note that we reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
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