Lead Workplace Experience Host Job ID 212150 Posted 24-Mar-2025 Service line GWS Segment Role type Part-time Areas of Interest Facilities Management Location(s) Derby - England - United Kingdom of Great Britain and Northern Ireland About the Role: As a CBRE Lead Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: - Responsible for the Customer/Client Experience throughout the portfolio of offices across the UK. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users. - Key Responsibilities - Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. - Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence. - Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration. - Issue passes in accordance with site security procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. - To maintain a presence not just behind the desk but also in front and around the lobby area ensuring a positive interaction with building users in all areas. Standing to meet and greet is also required, particularly at peak times. - Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. - Administer the bookings for meeting rooms and inductions if required. - To undertake general team administration duties for the Facilities Management operation as directed. - To take ownership for the visual standards of the entire reception, hospitality and site meeting room areas and all related areas that impact on the Customer Experience. - Coordinate use of visitor parking managing expectations. - Assistance with Audio Visual Equipment set up within the meeting rooms if required. - Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team. - Be aware of and work to contractual service levels and key performance indicators. - Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time. - To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams. - To liaise with key stakeholders to organise and celebrate key seasonal events for building users. - To communicate such events through the appropriate communicate tools - email, posters, notice boards and/or digital screens. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)