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We are recruiting for an experienced Service Co-ordinator in one of our leading clients based in North Yorkshire. A family-owned, progressive organisation who have multiple sites across North and West Yorkshire, the Northeast and the Midlands.
This dual-role position involves coordinating repairs for machinery, upselling and booking in services including all administration. You will maintain high standards of customer service, and drive department growth.
We are looking for a service led candidate who has experience managing documentation, processing invoices, warranties and has strong attention to detail. A strong communicator who can work with stakeholders.
If you have experience with the below duties and are looking for a new and exciting opportunity, send us your CV to be reviewed. We are actively recruiting for this role.
Key Responsibilities:
* Coordinate customer inquiries and workshop bookings.
* Ensure timely and quality repairs – keeping customer up to date with progress
* Promote additional services and maintain accurate service records
* Process work orders, invoices, purchase orders, and warranty claims
* Deliver excellent customer service levels at all times
Skills & Qualifications
* Proficient in Microsoft Office
* Strong written and verbal communication with attention to detail
* Excellent organisational and time management skills
* Ability to analyse service data and contribute to departmental improvements
* Customer-focused mindset with a drive to meet company goals
* Previous experience in a supervisory, coordination role (Plant hire, Agriculture or Automotive)
Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
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