Director – Hard FM Services
Location: Central London
Employment Type: Full-time, Permanent
Remuneration: up to £120,000 Base with additional bonus & benefits.
A leading UK property managing agent and services organisation is seeking an experienced Director of Hard FM Services to drive the strategic and operational delivery of engineering and building services across a diverse commercial portfolio. This is a senior leadership position with full accountability for the performance, compliance, and commercial success of the Hard FM Services division.
If you are a confident engineering leader with strong commercial acumen, a passion for service excellence, and the ability to influence at the highest levels, this role offers the opportunity to make a significant impact within a growing and forward-thinking organisation.
The Opportunity
In this pivotal role, you will lead the delivery of mechanical, electrical, HVAC, and building fabric services across multiple client sites. You will own the division’s P&L, ensure full statutory compliance, and provide strong leadership to multi-site engineering and technical teams.
Your focus will be on driving operational performance, delivering high-quality, safe and efficient services, strengthening client relationships, and contributing to the wider organisation’s strategic development.
Key Responsibilities
Financial Leadership
* Lead the Hard Services division to achieve revenue and profit targets.
* Take full responsibility for P&L management and financial performance.
* Control operational costs and drive cost efficiency.
* Support bids and tenders through technical input and commercial analysis.
* Monitor contract-level profitability and performance.
Operational Delivery
* Oversee PPM programmes and reactive maintenance to ensure asset uptime and compliance.
* Deliver all services in line with agreed KPIs and SLAs.
* Implement quality assurance, technical audits, and asset lifecycle strategies.
* Produce operational reports and performance dashboards for senior stakeholders and clients.
People & Leadership
* Lead, motivate, and manage engineering and technical teams across multiple sites.
* Set clear objectives, review performance, and embed a culture of accountability.
* Support training, skills development, and succession planning for key roles.
Health, Safety & Compliance
* Ensure all engineering activities adhere to relevant regulations (e.g., SFG20, NICEIC, Gas Safe).
* Oversee technical and safety audits to maintain a safe working environment.
* Promote a proactive safety culture through training, communication, and continuous improvement.
Client & Stakeholder Management
* Act as the senior point of contact for Hard Services delivery.
* Attend client meetings and provide expert technical insight.
* Resolve escalated issues swiftly and maintain strong, trusted relationships.
Collaboration & Innovation
* Work closely with Soft Services and wider teams to deliver an integrated FM offering.
* Contribute to strategic planning and business development.
* Lead innovation initiatives and drive continuous improvement across the Hard Services function.
About You
To succeed in this role, you will bring:
* Proven leadership experience in Hard FM or engineering services across multiple sites.
* Strong technical grounding with excellent commercial and financial management capability.
* Robust understanding of statutory compliance, health & safety, and asset maintenance best practice.
* Exceptional communication, stakeholder engagement, and team leadership skills.
* A resilient, accountable, and people-centred approach aligned with the organisation’s values.
What You’ll Find Here
This organisation is committed to developing great people, listening to its teams, and fostering a culture where everyone has a voice. You’ll join a resilient, collaborative environment where you’ll be empowered to lead, shape, and enhance the Hard FM Services function while playing a key role in future growth.