Microsoft Power Platform Support Engineer
£45,000 - £50,000 + industry-\
Full-Time | Microsoft Solutions Partner
Benefits
* 9-day fortnight – every other Friday off
* Hybrid working – work from home, a regional hub, or our modern Reading office
* Private Medical Insurance (Vitality Health)
* Medical Cash Plan (Medicash)
* Income Protection and Death in Service (YuLife)
* 25-28 days holiday (increases with tenure) + birthday off
* EV car scheme
* Cycle to Work
* Gym discounts
* Costco membership
* Buy/sell up to 10 days holiday annually
* Pension scheme – 5.5% employer / 4% employee
* Employee Assistance Programme
* Professional & personal training budget
* Quarterly check‑ins & ongoing development support
* Recognition & reward programmes – including spot bonuses and long‑service awards
* Award‑winning culture – recognised as a Great Place to Work across multiple categories
About the Role
We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high‑growth Microsoft partner.
You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
Key Responsibilities
* Troubleshoot technical issues across Microsoft Power Platform tools
* Provide clear, professional support to customers via ticketing systems and meetings
* Collaborate with development and consulting teams on escalations
* Track and document issues effectively to ensure timely resolutions
* Stay up to date on platform updates and share insights with customers and team
* Contribute to service improvement and internal knowledge base
Ideal Skills & Experience
* Experience in a troubleshooting, technical support or similar based position
* Experience supporting Power Platform (Power Apps, Power Automate or Power BI)
* Exposure to Microsoft Dynamics 365 (strong plus, not essential)
* Strong troubleshooting and customer service skills
* Knowledge of SQL and databases is advantageous
* Familiar with ticketing and CRM systems
* Excellent written and verbal communication skills
* Self‑motivated, team‑oriented and eager to learn
Location & Working Style
Remote - UK. Onboarding will involve some in‑office time; typically 1-2 in‑person team meetings per month.
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