Overview
Musselburgh Racecourse, in partnership with Heritage Portfolio, is recruiting a Venue Operations Manager to lead and deliver exceptional operations across race day and non-race day events. Reporting directly to the General Manager, you’ll be at the heart of the action, managing everything from intimate corporate functions to major race days attracting up to 7,000 guests.
What You'll Do
* Ensure the venue is fully operational and maintained to high standards for all race day events.
* Maintain strict quality control, hygiene, and Health & Safety in line with Heritage Portfolio standards.
* Communicate service offerings clearly to clients, customers, and internal stakeholders.
* Lead operational meetings with racecourse clients to ensure consistent excellence and promote the MRC brand.
* Foster collaborative, professional relationships between Heritage Portfolio and Musselburgh Racecourse stakeholders.
* Drive innovation in service and food delivery to enhance reputation, client satisfaction, and revenue.
* Manage financial performance, including budgeting, forecasting, cost control, stock management, and reporting.
* Recruit, train, and develop staff, promoting productivity through effective scheduling and a positive work culture.
* Uphold contractual obligations and represent Heritage Portfolio at senior management meetings.
* Ensure security of premises, stock, personnel, and customers, delivering KPIs and targets for events.
Essential
What You Bring
* Strong financial acumen with the ability to interpret and communicate P&L data.
* Passionate about the catering industry, aware of current trends and market developments.
* Proven experience in high-volume catering environments.
* Excellent communication skills, confident in presenting to clients and colleagues.
* Highly organised with advanced planning capabilities.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Strong leadership skills with the ability to motivate diverse teams.
Desirable
* Experience and understanding of events costing and event design.
* Ability to identify and capitalise on revenue growth opportunities.
* Skilled at working accurately under pressure and meeting strict deadlines.
What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you, and you’ll have opportunities to grow and contribute through your everyday actions. We offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support
* Employee Assistance Programme for legal, financial, or work-related support
* Free health and wellbeing app with rewards, a 24hr virtual GP, and additional services
* The Sodexo Discounts Scheme and prepayment cashback card
* Money Insights and financial benefits via Salary Finance
* Sodexo Retirement Plan
* Death-in-Service benefit
* Learning and development tools and career growth opportunities
* Cycle to Work Scheme
* Volunteering opportunities
* Flexible and dynamic work environment
* Competitive compensation
* Full training and protective uniform provided
Ready to be part of something greater? Apply today. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone. We are committed to being an inclusive employer and welcome applications from people with diverse experiences, backgrounds, and identities. We support Employee Networks and are a Disability Confident Leader employer.
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