Job Overview
As a Part Time Customer Service Supervisor, you will supervise the day-to-day operations of the department, motivate the team to drive performance, and ensure all activities are completed on time and professionally. This role involves leading, guiding, and supporting the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing both new and existing colleagues.
Why work for LKQ
We are a people-first organization, prioritizing our colleagues. The customer is at the heart of everything we do, and we are committed to supporting a healthy work-life balance through flexible working options. We seek passionate individuals who excel in their roles and support their career development within our business.
Key Responsibilities
* Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant, coaching, and developing a multi-skilled team.
* Conduct regular colleague reviews to enhance engagement and support development, emphasizing a safety-first culture.
* Deliver structured daily briefings to ensure performance across key metrics and KPIs aligns with business goals.
* Ensure all retail counter areas comply with health and safety legislation.
* Maintain operational standards to achieve excellence and compliance.
* Ensure operational efficiency and a safety-first culture, including completing relevant e-learning modules.
* Lead a customer-focused retail team, promoting a customer-first mindset.
* Adhere to processes for returns, credits, and warranties to enhance customer experience.
* Maintain stock availability through accurate stock movement processes.
* Deliver excellent customer service with efficient pick-to-manifest times and meeting SLAs.
* Collaborate with operations and sales teams to maximize customer opportunities.
* Minimize customer effort by ensuring a robust Click & Collect process.
* Set up the branch for growth with outstanding stock management and SLAs.
* Ensure retail operations are compliant with financial audits.
Skills and Experience
* Excellent communication skills to develop customer relationships and drive engagement.
* High focus, energy, and drive.
* Consistently deliver top-tier service to ensure customer experience excellence.
* Flexibility to adapt daily tasks to support strategic objectives.
What We Offer
* Pension
* 22 days annual leave
* Hapi retail discount benefits
* Staff discount
* Career progression opportunities
* Access to a 24-hour Employee Assistance Programme for financial and wellbeing support
LKQ Euro Car Parts is a leader in the automotive aftermarket, supplying vehicle parts to over 18,000 customers through logistics in the UK and Ireland. We innovate digitally and through service to support our customers' future needs. If you are interested in starting your career with LKQ Euro Car Parts, apply now. #J-18808-Ljbffr