My client is a leading Housing Association who have a newly created role within their repairs business. They are seeking an experienced leader who can spearhead the department and deliver exceptional service to its customers. Purpose: You will maximise the use of resources and utilise a highly motivated and empowered team to achieve the highest level of customer satisfaction with services provided. You will drive cultural change by working closely with colleagues and external stakeholders. Core accountabilities Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework. Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting company targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing on staff performance and better service for residents, with a focus on delivering a great customer experience, the best value and establishing the best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment. Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provi...