Second line support engineer
Location:
Haslemere, Surrey, UK
Department:
Infrastructure team
Reports to:
Senior DevOps Engineer
Security Clearance:
Eligible for UK Security Clearance (SC) – Essential
About Sirius Insight
Sirius Insight is a UK-based innovator in maritime domain awareness, integrating proprietary AI with commercial sensors to deliver persistent, scalable surveillance solutions. Our platforms— INSIGHT, Pulsar, Quasar, Sentinar, and Nautar — support national and regional maritime security strategies through real-time data fusion and autonomous monitoring.
About the role
We are seeking a detail-oriented and proactive 2nd line support engineer to serve as a technical expert, diagnosing, investigating and resolving escalated tickets to provide consistent and high-quality service to our customers.
What you'll do
• Provide remote hardware and software support for our locations around the globe.
• Engage in troubleshooting activities, following guidance and existing documentation.
• Assist with all stages of ticket handling and escalate when necessary.
• Work collaboratively with more experienced engineers to gain deeper insights into complex issues.
• Document solutions for other teams to follow, such as operations engineers and first line support.
• Utilize a ticketing system to update, communicate, and move work items to completion.
What we are looking for
• 3+ years of working on a support desk; this is not an entry-level position.
• Detailed knowledge of Windows and Linux (Ubuntu) operating systems
• Comfortable working with virtual machines in Proxmox or VMware.
• Strong network understanding of IP routing, switching and VPNs. Using vendors such as Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika.
• Previous experience working in a support desk environment, using ticketing systems (Zendesk, Freshdesk or Clickup).
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent information management skills.
• Strong attention to detail and the ability to prioritise tasks independently.
• Effective written and oral communicator.
Bonus if you have
• Bachelors degree in computer science or equivalent
• Source code management experience (Git, Github, Azure DevOps)
• Experience with programming/scripting in PowerShell, Python or Bash.
• MDM experience with Microsoft Intune.
• Certification in networking or infrastructure like CompTIA
• Maritime knowledge of radar systems.
• Participated in an on-call rota in the past.
Salary and benefits
• £30-£35k salary depending on experience
• + cash bonus paid twice yearly
• BUPA Healthcare scheme
• Healthcare cash plan
• Pension (uncapped)
• Death in service cover
• Equity participation through stock option plan