About this role
Are you a skilled professional looking for a new challenge in mortgage administration?
Pepper Advantage is one of the leading loan servicing companies, and we are currently recruiting for Collections Specialists to join our dynamic team.
Key responsibilities
* Deliver accurate and timely processing of mortgage administration activities.
* Regular communication with customers experiencing payment difficulties.
* Discuss and negotiate arrears workout options.
* Monitor agreed workout strategies and take further action where necessary.
* Analyse problems, think creatively, and make effective decisions.
About the ideal candidate
* Prior exposure to operational loans, preferably in a mortgage context.
* Collections experience.
* Excellent customer service skills.
* The ability to communicate effectively with customers.
* Experience within the Financial Services Industry.
* Strong English verbal and written communication skills.
* Attention to detail.
* A good understanding of regulatory requirements.
Benefits
* Benchmarked salary of £33,000 per annum.
* Hybrid working.
* Free on-site parking.
* Private medical insurance.
* Salary Sacrifice Pension matched up to 8%.
* 25 days holiday per year + bank holidays.
* EAP.
* Enhanced maternity and paternity leave.
* Wellbeing and Volunteering days.
* Eye care contribution.
* Life Assurance.