Restaurant Shift / Floor Manager
Location: Braintree (CM77 8GA)
Salary: £12.82+ Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a Canadian brand with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis, helping us maintain an exceptional brand. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and a positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and love coffee, we'd love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, treating customers as a top priority.
* Be customer-focused in all restaurant operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks to ensure excellent customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support and guidance.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with the HR Department.
Driving Sales
* Understand sales patterns, popular products, and peak times, and adjust accordingly.
* Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
* Coach employees on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate employees toward continuous enhancement.
Operations
* Monitor Key Performance Indicators such as sales, employee turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks on incoming stock.
* Implement maintenance schedules for equipment.
* Maintain optimal inventory levels.
* Oversee opening and closing procedures.
* Ensure operational standards, including food quality, hygiene, customer experience, speed of service, and hospitality.
* Manage health and safety protocols, reporting incidents promptly to the Regional Manager.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible and disciplined approach to work.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Maintain high standards of food hygiene and safety.
* Experience handling customer complaints.
* Follow health and safety procedures diligently.
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