Technical Operations Engineer
đź“Ť Croydon, Greater London (Hybrid: 4 days onsite, 1 day WFH)
đź•’ Full-time | Permanent
We’re looking for a proactive and hands-on Technical Operations Engineer to support and enhance a fast-growing, technology-driven operational estate.
This is a service-led role with real ownership of system performance, reliability, and uptime across multiple live environments. You’ll play a key part in maintaining and improving a distributed infrastructure made up of IoT devices, networking systems, and automated technologies.
🚀 The Opportunity
Join a scaling technology business at the forefront of smart infrastructure and urban mobility. You’ll work across a live, multi-site environment, helping to ensure systems run smoothly while driving continuous improvement and innovation.
🔧 Key Responsibilities
IoT & Infrastructure Management
* Maintain, monitor, and optimise IoT devices and hardware (e.g. cameras, edge devices, kiosks, tablets, networking equipment)
* Manage deployment, configuration, and lifecycle of infrastructure across multiple sites
* Proactively monitor system health, connectivity, and performance
* Drive preventative maintenance and automation initiatives
System Performance & Reliability
* Monitor uptime KPIs and ensure service stability
* Conduct root cause analysis (RCA) and implement long-term fixes
* Collaborate with internal teams and third-party suppliers on system improvements
* Support upgrades, migrations, and new site deployments
Technical Support (End-to-End Systems)
* Troubleshoot full system flows (device → network → backend → payment/reporting systems)
* Support integrated platforms and connected devices
* Work with vendors to enhance system resilience and performance
Operational & Site Support
* Support live operational sites with a strong service mindset
* Identify and resolve infrastructure inefficiencies
* Lead technical input on new site rollouts and enhancements
* Provide guidance and mentorship to junior team members
Asset & Deployment Management
* Manage device procurement, stock, and lifecycle planning
* Ensure equipment is configured and deployment-ready
* Maintain accurate inventory and asset records
* Coordinate logistics across teams and suppliers
Documentation & Compliance
* Maintain technical documentation, configurations, and network diagrams
* Create SOPs and troubleshooting guides
* Manage tickets and change requests via service platforms
* Ensure compliance with security and data protection standards
âś… About You
Experience
* 5+ years in IT support, infrastructure, technical operations, or field engineering
* Experience managing distributed systems or IoT environments
* Comfortable working across multiple live sites
* Experience mentoring or leading initiatives
Technical Skills (Essential)
* Strong networking knowledge (IP addressing, VPNs, troubleshooting)
* Experience with routers, switches, and firewalls
* Solid Windows OS knowledge (logs, command line, system configuration)
* Remote device management
* Root cause analysis and problem-solving
* Strong documentation and asset management discipline
* Understanding of endpoint security
Desirable Skills
* Experience with ANPR, CCTV, or sensor-based systems
* Familiarity with edge devices (e.g. Raspberry Pi, industrial PCs)
* Exposure to device management or monitoring platforms
* Knowledge of cloud systems, APIs, or Microsoft 365
Soft Skills
* Calm and decisive under pressure
* Clear communicator (technical and non-technical)
* Highly organised with strong ownership mindset
* Proactive and solutions-focused
* Professional and client-facing
đź“Ś Requirements
* Able to commute to Croydon 4 days per week
* Right to work in the UK (no sponsorship available)
* Full UK driving licence (desirable)