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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.
This is a well-balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.
What You’ll Be Doing
Our purpose is driven by our passion for food: together, we serve and help every customer.
As a Customer Experience leader, your job is to delight and inspire customers from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials, or filling up with petrol, you’ll ensure they enjoy the very best experience. Reporting to our Lead Customer Experience Manager, your focus is on operational in-store management, ensuring your area runs smoothly every day.
You’ll manage a medium to large in-store team – assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming environment where everyone feels safe to challenge the status quo.
What Success Looks Like
There’s a lot to achieve. Here’s how you’ll know you’re progressing:
* You support the Lead Customer Experience Manager to improve customer and retail outcomes in your area.
* You collaborate closely with another Customer Experience Manager, sharing ideas and identifying improvements, ensuring a smooth shift handover.
* You communicate directly with your team, providing honest feedback regularly.
* You help your team empathize with customers, taking pride in delivering better service.
* You make decisions confidently and at pace, even when not all answers are known.
About You
We’re open-minded about your career path. You’re likely already managing or supervising people in a fast-paced environment and are confident handling daily challenges – your team depends on you.
You should share Sainsbury’s love of technology. We’re ahead of the curve, using digital tools from stock management to rotas.
What matters most is you – motivated to develop, dedicated to inspiring others, and passionate about customer service, which is at the heart of our stores.
Where Next?
The Sainsbury’s management structure is designed to support your growth. Upon joining, you’ll receive a tailored induction and training plan built with your manager’s support. They will coach you to perform well and develop your skills.
As a Customer Experience Manager, you could progress into roles like Lead Manager in Food, In-store Customer Experience, Clothing, or General Merchandise. Looking further ahead, it’s excellent preparation for Store Management or leadership roles across Sainsbury’s family brands, including Habitat, Tu, Argos, Sainsbury’s Bank, and Nectar 360. We’re committed to helping you realize your potential.
Added Benefits
Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos every payday.
* Free food and hot drinks in all stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme for employee investment.
* Wellbeing support, including counseling and legal advice.
* Colleague networks to connect with like-minded colleagues.
* Cycle to Work scheme for bikes and equipment.
* Special offers on gym memberships, holidays, retail vouchers, and more.
Click ‘apply’ to start your Sainsbury’s journey.
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