We’re looking for a proactive Operations Coordinator to join a growing technology company in Didcot. In this role, you’ll be the link between clients, engineers, and support teams—keeping projects on track, resolving issues efficiently, and ensuring excellent customer experiences.
What you’ll do:
1. Manage and update the service ticketing system
2. Coordinate engineers and schedule on-site visits
3. Handle client calls and emails, ensuring issues are logged and resolved quickly
4. Arrange spare parts, repairs, and warranty claims
5. Support service reporting, client reviews, and team meetings
6. Work closely with internal teams and third-party suppliers
What we’re looking for:
7. Strong organisational and communication skills
8. A team player with a problem-solving mindset
9. Ability to manage multiple tasks and deadlines
10. Experience in a service coordination, scheduling, or client support role (AV/tech background a plus, but not essential)
What’s on offer:
11. 25 days holiday bank holidays
12. Pension contribution scheme
13. Private healthcare & life assurance
14. Laptop, phone & all necessary IT equipment
15. Modern, flexible working environment
If you’re organised, customer-focused, and thrive in a fast-paced environment, we’d love to hear from you.