We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint. „The future is circular“ Dealing with customer enquiries via telephone and e-mail. Processing of customer orders, monitoring customer stock. Management of core customer data Daily review of wash plans and maintaining any order changes for planning purposes Demand and supply planning Resolution of depot errors, correction of systems and reports Reconciliation of depot recollection variances Balancing of customer orders across wash depots to ensure efficient order fulfilment Dealing with customer complaints Process 901 recollection entries on SAP daily for relevant wash depots Maintain and issue a variety of internal reports, weekly and monthly Booking of transport where required To undertake any duties commensurate with the level and expectations of this post. Tasks may be varied to meet changing service requirement Skills & experience required: Experience in food / fresh produce industry or retail sector. Customer Service / Client facing background. Knowledge of SAP preferred. Ability to use Microsoft Office products (Excel / Word / Outlook). Intermediate level Ability to develop strong customer relationships and deal with difficult situations. IT skills (MS Excel / SAP). Self-motivated / results orientated. Well organised, methodical approach attention to detail. At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer. We are looking forward to receiving your application.