We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.
The role
Reporting into the IT Operations Manager, you will be responsible for providing 2nd line IT Support and Project technical resource, to internal business users and external clients, in relation to ILG’s core business systems (Carrier Management and Warehouse Management). The key responsibilities of the role will include:
* Internal (ILG) and external (client facing) 2nd line IT Application support
* System administration, maintenance and configuration for deployed business facing applications including Warehouse Management Systems (SNAPfulfil, 3EX.Net) and Carrier Management Systems (Netcourier)
* Supports projects as assigned technical resource, e.g. new business onboarding, client migrations and platform upgrades
* Hands on investigation and completion of assigned Service Requests, Incidents, Problems and Change requests within agreed Service level targets
* Participation in QA and test execution activities, as required
* Provides both remote and on-site support to end users
* Provide solutions and/or work arounds to incidents and problems
* Proactive work to ensure applications run optimally and are compliant with defined policies and controls
* Supports the IT Operations Manager, as required
* Maintain good working relationship with internal / external stakeholders and 3rd party IT service providers
* Escalation of support issues, to IT colleagues and/or external IT service providers
What we are looking for
* Hands-on experience in the administration and configuration management of Warehouse Management Systems and/or Carrier Management Systems (desirable)
* Good knowledge of business processes within 3PL / Logistics sector (desirable)
* IT Service Management experience, familiar with Service Requests, Incidents, Change and Problem management procedures
* Advanced IT support and problem-solving experience, across a range of technologies and solutions
* Experience using IT Service Management ticketing solutions to manage and coordinate workload
* Excellent problem-solving skills
* Comfortable working in high pressure situations
* Teamwork and collaboration skills
* Proven ability to manage own workload to meet agreed deadline
* The role requires you to be able to travel to ILG’s sites in line with business needs, and in-line with the ILG’s home-working policy
* Discretionary company bonus scheme
* Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
* 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
* Birthday leave
* Free on-site parking, with electric car charging at certain locations
* Range of employee awards
* Employee assistance programme to promote mental health wellbeing
* Cycle to work scheme
* Enhanced maternity and paternity leave
Job Application Requirements
* Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
* References - We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
* English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/
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