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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We are seeking a self-starter Software Engineer interested in building fast, reliable systems and applied machine learning to join our Engineering team. Help us build advanced, human-like generative voice assistant technologies and transform the customer service landscape.
As part of the Runtime team, this role is responsible for building and innovating our media-streaming services and bringing human-machine interactions to life.
* Maintaining and optimising our global media streaming services.
* Building reliable APIs for interacting with the runtime of our Voice Agent deployments.
* Deploying state-of-the-art speech-to-text, LLMs and text-to-speech models
* Supporting growth through scalability and reliability
If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard!
Key Responsibilities
* You will be taking an active role in software development through writing code, testing, contributing to design ideas and documents, and performing code reviews.
* You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products.
* You will be deploying, and maintaining state-of-the-art machine-learning models for speech recognition and speech synthesis, as well as product features that aim to enhance the quality and latency of our voice agents.
* In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better
Minimum Requirements
* BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience.
* 1-2+ year(s) of commercial software development experience
* Experience with algorithms, data structures, complexity analysis, and software design
* Experience with one or more programming languages such as Python or Golang
* Proficiency in verbal and written English communication
* Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing
Preferred Requirements
* Experience with one or more cloud services: AWS, GCP, Azure
* MS degree, or further education in Computer Science or a related field.
* Experience with data technologies such as SQL, Redis, and DynamoDB.
* Experience with security best practices for Enterprise software, multi-tenancy, and building solutions adhering to data protection regulations
* Experience deploying containerised applications (e.g. Docker, ECS, EKS)
* Exposure to production-level machine learning models, running evaluations or fine-tuning type tasks.
We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.
Benefits
Participation in the company’s employee share options plan
25 days holiday, plus bank holidays
Flexible working from home policy
Work from outside of the UK for up to 6 months each year
????TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
Enhanced parental leave
Bike2Work scheme
Annual learning and development allowance
We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Software Development
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