Recruiter: Jayson Coley-Wynters
Career Grade: Team Member
Closing Date: 17th October 2025
Location: Warwickshire / Coventry / South Birmingham
Overview
Customer Engineers – If you’re a natural people-person who enjoys helping solve problems, this customer-facing role will fit around your life. As our Customer Engineer you’ll visit business customers across your area to help them stay connected and get the best out of our services.
We’re not looking for engineering experience; it’s really about customer service. You won’t be digging, lifting or climbing telegraph poles. As part of our Field Service family, you’ll visit a range of business customers from small to large who’ve contacted us for help with their broadband and network connections.
Whether you’re based near Warwichshire, Coventry or South Birmingham, you’ll have a daily schedule, uniform, laptop, mobile and a van to get you to customers. A valid manual UK driving licence is essential, with a 90-minute travel expectation.
Responsibilities
* Visit business customers to help them stay connected and make the most of our services.
* Listen to customers’ problems and carry out initial fault-finding; determine if a simple fix is possible and implement it on the spot (e.g., restart a router, check Wi‑Fi signal strength, move equipment, show how to use an app, set up phone solutions, keep our mobile 5G network running, maintain fixed network).
* Survey customer sites (including drone surveys – training will be provided).
* Join the dots by spotting ways to improve the service and report back to the team.
* Escalate issues to specialist teams when a quick fix isn’t possible and keep the customer informed of next steps.
What you’ll do day-to-day
As part of the Field Service family, you’ll visit a variety of business customers—from pet shops and coffee shops to hairdressers, warehouses and banks—to support their broadband and network connections.
Qualifications & Requirements
* No technical experience required, but demonstrate strong customer service, problem solving and a willingness to learn technical skills. Priority is given to relevant skills and experience when applications are high in volume.
* Natural people skills, a can-do attitude and enthusiasm to learn.
* Valid manual UK driving licence; 90-minute travel requirement.
Things to Love About the Role
* Training provided and a buddy to help you through your first months.
* Independent work with strong team support; we’ve always got your back.
* Flexibility where possible, including start/finish times, route planning, or part-time options.
* A role you can switch off from at the end of the day.
Benefits
* Salary of £30,458 per year.
* Join BT Pension scheme (minimum 5% Employee contribution, BT contributes up to 10%).
* 22 days’ annual leave increasing with service (plus 8 bank holidays).
* Equal family leave for all parents (18 weeks full pay, 8 weeks half pay, 26 weeks statutory).
* Enhanced women’s health support and cancer screenings, period care and more.
* 24/7 private virtual GP appointments for UK colleagues and immediate family members.
* Two weeks paid carer’s leave.
* World-class training and career development opportunities.
* Option to join BT Share Saving schemes.
* Discounts on broadband, mobile and TV packages for you and your family.
Ready to apply?
We’re keen to hear from people who can support customers in and around Warwickshire, Coventry or South Birmingham. If you’re not in the area but like the sound of the role, apply and we’ll be in touch when a closer opportunity is available.
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BT is a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes. We value diversity and inclusion and believe in making a positive impact, championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. We celebrate difference and provide opportunities to be your best. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re job sharing, prefer reduced hours, or any flexible working arrangement, please still get in touch. We offer reasonable adjustments for the selection process if required. If you don’t meet every single requirement, you’re encouraged to apply anyway—you may be the right candidate for this or other roles in our wider team.
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