Job Description
Located in the heart of Brighton South Lanes, the Orelia store is an opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and private events.
Responsibilities:
* Team Leadership – Foster a positive working environment encouraging professional growth, by training, supporting, and developing team members
* Customer Service – Showcase exemplary customer service and sales skills, to promote brand image and cultivate strong relationships with customers
* Brand Activation – Work with head office to create in store experiences and events to drive sales and promote brand awareness
* Sales and KPI’s - Develop and implement strategies to achieve and exceed sales and KPI targets
* Inventory Management – Oversee inventory control procedures, including replenishment, stock takes, and deliveries
* People Management – Ensure safety and wellbeing of employees and customers are met, create rotas, and manage team performance
* Product Knowledge – Develop a strong understanding of products and services offered in store in order to maximize sales and increase customer loyalty
* Events – responding to incoming enquiries for private event bookings (hen dos, corporate events and kids parties), and ensuring events are organised, staffed and run smoothly, with the customer experience taking priority
* Visual Merchandising – With the assistance of head office, merchandise store to showcase key preforming products and new collections
* Operations – Complete sales, refunds, and deliveries using the till in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled
Valuable Qualities:
* You have a passion for fashion and jewellery and are always up to date on the latest trends
* You consider yourself creative, and love to problem solve
* You love working with like-minded people to collaborate in creating a positive environment for coworkers and customers
* You are outgoing and positive, and inspire the people around you
* You have a natural initiative, and love to ask questions or make suggestions for improvements – everyone has an important voice at Orelia!
* Basic office skills – managing emails via Outlook, using simple Excel functions
* Shopify POS experience is preferred
* You have a willingness to get stuck in and involved in a variety of tasks, in order to strengthen your skill set and support the business
* Previous retail management experience required
The Successful Candidate Can Expect:
* Generous jewellery (uniform) allowance
* 25 days holiday (per rota)
* Your birthday off
* 60% discount off full price, 20% discount off markdown
* Competitive bonus scheme
* Team social events & monthly breakfasts
* Peoples Pension
* Death In Service cover
* If the above sounds like the perfect role for you, please email your CV & cover letter to info@orelia.co.uk. No agencies please