Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Limelight as a Senior Residence Services Assistant working 40 hours per week, Monday to Friday between the hours of 7:00am - 8:00pm. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all. As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism. Key Responsibilities: 1. Training & Supporting RSAs Provide onboarding, mentorship, and peer support to new and returning RSAs. Lead training sessions and facilitate peer learning opportunities. Offer guidance on incident response, student support, and administrative duties. Act as a point of escalation for peer RSAs in day-to-day matters. 2. Financial and Banking Administration Assist with residence budget tracking, event spending. Process reimbursements, maintain accurate records of event budgets and transactions. 3. Student Engagement & Experience Lead the planning and execution of community-building events and initiatives. Serve as a role model and point of contact for students in the residence. Promote wellbeing, inclusion, and academic success within the student community. Address concerns or complaints and support students through referrals to appropriate services. 4. Social Media & Communication Manage or contribute to residence social media accounts (e.g., Instagram, TikTok). Create engaging content to promote events, initiatives, and resources. Ensure all communication is accessible, inclusive, and aligned with university guidelines. To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise. Person Specification: Exceptional customer service skills, always displaying a helpful and patient attitude Experience using Microsoft Office software Quick and efficient learning ability Proficient in presenting information accurately, professionally, and appropriately Experience prioritising workload to meet competing deadlines without close supervision Team player with a flexible approach Previous customer service experience is desirable What's on offer: Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. Access to a range of exclusive retail discounts to make your money go further. Take your special day off! Enjoy your birthday with a well-deserved break from work. Stay active and eco-friendly with our cycle-to-work scheme. Make a difference in the community with 2 charity days per annum. At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require. If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!