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Job Title: Mail Room Operative
Salary: £24,637.57 per annum
Position Type: Permanent
Type of Employment: Full Time
Hours: 37.5 hours per week
Location: MoD Lyneham, Chippenham, Wiltshire, England, SN15 4PZ
We are seeking a versatile, proactive, and customer‑focused Mail Room Operative to support day‑to‑day operations within a Defence environment. The successful candidate will play a key role in the secure, accurate, and timely handling of all inbound and outbound mail, parcels, and courier items across the site.
This role requires a reliable individual capable of working independently and as part of a team, with the professionalism to represent the business effectively in a fast‑paced and customer-facing environment.
Main Responsibilities
Mail Handling & Distribution
Receive, sort, and distribute all incoming mail, parcels and packets, ensuring accuracy and timely delivery.
Control the receipt of items from Royal Mail and commercial couriers.
Collect, sort and bag outgoing mail for Royal Mail Postal Service and the Defence Mail Centre.
Deliver mail on foot or by mail buggy/van across the site.
Redirect mail as necessary.
Log and track special, recorded, and courier deliveries using the systems provided.
Process transit mail, including delivery to external areas and tracking signatures.
Security & Compliance
Ensure the physical security of all mail in line with regulations.
Protect all personal information handled within the Mail Room (GDPR compliance).
Follow security procedures for handling suspect or restricted mail.
Report any mail irregularities immediately.
Ensure all activities comply with Health & Safety requirements and MOD-specific security practices.
Customer Service
Provide excellent customer service to all clients, customers, and site personnel.
Handle enquiries in person and via telephone professionally and efficiently.
Manage customer complaints effectively and escalate where necessary.
Equipment & Workplace Standards
Operate and maintain the franking machine and ensure accurate postage expenditure records.
Maintain a clean, tidy, and secure Mail Room at all times.
Wear issued company uniform and represent the business to a high standard.
Other Duties
Carry out reasonable ad-hoc tasks as directed by Mitie Line Managers.
Support occasional local travel for training or operational needs.
Essential Skills & Attributes
Reliable, trustworthy, and physically fit to lift/transport sacks and parcels.
Strong organisational skills and excellent attention to detail.
Ability to work independently and as part of a team.
Ability to multitask under pressure and meet tight deadlines.
Good interpersonal and communication skills with a customer-focused approach.
IT literacy, including Microsoft Office applications.
Working knowledge of Health & Safety practices.
Full UK / Category B driving licence (essential).
Ability to drive a mail (golf) buggy or van.
Proactive, adaptable, and able to manage changing priorities.
Desired Attributes
Knowledge of MOD postal operations (training can be provided).
Experience using franking machines and courier booking systems.
Understanding of UK and international postal arrangements.
Additional Requirements
Must meet MOD security vetting requirements and DBS Standard required
Must provide proof of right to work in the UK.
Required To Wear Issued Company Uniform.
Flexible approach to support operational needs between core service hours.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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Together our diversity makes us stronger.
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