Your newpanyJoin a dynamic and forward-thinking organisation at the heart of the UK’s shipping and logistics sector. With a reputation for operational excellence and customer-centric service, thispany is a trusted partner in freight management, supply chain solutions, and strategic logistics planning. As they continue to grow and evolve, they are seeking a high-calibre Operations Manager to play a pivotal role in driving performance, leading teams, and representing the business at the highest level.
Your new roleAs Operations Manager, you will act as the right hand to the General Operations Manager, stepping in as their representative when required. You’ll be responsible for the strategic planning and execution of operational duties, ensuring seamless coordination across departments. This is a high-impact leadership role where you’ll manage internal meetings, customer interactions, union negotiations, and disciplinary and grievance procedures. You’ll also play a key role in recruitment and team development, ensuring the business maintains its high standards of service andpliance.
Key responsibilities include:
1. Supporting and deputising for the General Operations Manager
2. Helping drive operational excellence across a busy and expanding shipping operation
3. Leading strategic planning and operational execution
4. Managing disciplinary and grievance hearings and appeals
5. Handling customerplaints and ensuring resolution
6. Collaborating with unions and leading negotiations
7. Chairing internal and client-facing meetings
8. Contributing to recruitment and talent acquisition strategies
9. Weekly reporting and performance reviews with senior leadership
What you’ll need to succeed
10. Proven experience in operations management within shipping, logistics, or a related sector
11. Strong leadership and interpersonal skills with the ability to represent thepany professionally
12. Experience in handling HR processes including disciplinary and grievance procedures
13. Excellentmunication and negotiation skills, particularly in union environments
14. Strategic mindset with a hands-on approach to problem-solving and team coordination
15. Ability to manage multiple priorities and deliver results under pressure
What you’ll get in return
16. Opportunity to work in a high-profile leadership role within a growing organisation
17. Career development and progression opportunities
18. Collaborative and supportive working environment
19. Exposure to strategic decision-making and operational leadership
#4742943 - William Warren