We are seeking an experienced and proactive Operations Executive / Manager to join a professional services firm operating within the consulting sector. This is a key role responsible for overseeing day-to-day business operations, managing third-party service providers, and ensuring smooth internal processes across HR, Finance, IT, and Legal support functions. Key Responsibilities: Operational Leadership Lead and continuously improve internal operations to ensure efficiency, scalability, and compliance. Serve as the central point of contact for all operational queries and issues. Support the coordination and delivery of onboarding, offboarding, and internal initiatives across departments. Vendor and Services Oversight Manage external service providers across HR, Payroll, IT, and Legal, ensuring performance aligns with service level agreements. Oversee vendor contracts, performance reviews, and any escalation or resolution processes. Governance & Compliance Maintain and enhance internal policies and procedures, ensuring compliance through training, communication, and monitoring. Support compliance with data protection regulations including GDPR. Lead audit readiness and compliance activities for certifications such as ISO9001 and Cyber Essentials. People & Resource Operations Partner with internal teams to support onboarding, contractor management, and workforce engagement. Contribute to staff communication efforts and employee wellbeing programmes. Finance & Procurement Support Work alongside the finance function to support budgeting, procurement, and invoice processes. Manage procurement of tools, platforms, and operational supplies in accordance with policy. Continuous Improvement Drive operational improvements, cost savings, and process efficiency. Lead or contribute to internal system upgrades, process automation, and reporting enhancements Skills & Experience Essential: At least 5 years’ experience in a similar operations or business support role, ideally within a consulting or professional services environment. Strong organisational and project management skills. Confident managing third-party vendors and partners. Excellent communication and cross-functional collaboration skills. Hands-on problem solver with a proactive mindset. Working knowledge of UK employment practices and business operations. Proficiency in Microsoft Office, SharePoint, Xero (or similar platforms).Desirable Experience working within an SME or fast-paced professional environment. Understanding of consultancy operations. Familiarity with HRIS, finance systems, or operational management tools. Knowledge of GDPR, Health & Safety, ISO9001, and Cyber Essentials frameworks.