Job Role
Support the smooth functioning of the Systems/IT department, acting as L1/L2 support for staff. Assist the line manager, coordinate with offshore teams and third-party vendors, and ensure efficient resolution of IT and system-related issues.
Key Responsibilities
* Provide L1/L2 support for system issues including software installation, O365, antivirus, patching, and application access (including Finacle logins)
* Manage and monitor network connectivity and related issues
* Offer desktop, network, and application support to branches (remote/on-site)
* Configure and support VPN laptops in coordination with offshore teams
* Manage network printers and coordinate with vendors
* Maintain and update the IT asset register
* Troubleshoot hardware, configuration, and backup-related issues
* Support VA/PT and information security compliance closures
* Resolve tickets within TAT via RMS and liaise with offshore teams for escalations
* Assist with ad-hoc projects and maintain proper documentation