Assistant Store Manager
The Assistant Store Manager is responsible for supporting the day‑to‑day retail operations of the store, inclusive of sales and service, team leadership and operational excellence.
Roles and Responsibilities
* Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
* Connect with in‑store clients and develop / retain a following of repeat clients to drive sales.
* Assist in developing and implementing strategies to drive sales and key performance indicators.
* Assist in recruiting and training a team of support managers and client experience‑focused associates.
* Train and coach team to meet and/or adhere to client service standards and company policies and procedures.
* Create and manage in‑store events, marketing initiatives and CRM activity to drive and reward repeat business.
* Implement product and visual merchandising directives and techniques to maximize space and drive sales.
* Manage inventory control procedures including product receipt, transfers and returns.
* Manage and maintain store cleanliness and organization, including front of house and stock space.
* Foster a work environment focused on teamwork and productivity.
Technical Competencies (Knowledge, Skills & Abilities)
* Proficient in Microsoft Applications.
* Proficient in point‑of‑sale (POS) systems.
* Proficient in back‑office operations management.
* Proficient in visual merchandising.
* Ability to recruit, train, manage and develop a team.
* Ability to work effectively and collaboratively with cross‑functional teams and stakeholders.
* Ability to make decisions independently or to escalate when applicable.
* Ability to work non‑traditional hours; weekends, evenings and holidays.
* Strong written and verbal communication skills.
Education and Experience
* Bachelor’s Degree in Business or related field preferred.
* Minimum 3 years’ experience in a client service‑related capacity.
* Minimum 2 years’ experience in retail store management.
Physical Requirements / Work Environment
* Work is performed in a retail environment / store.
* Walk, sit, stand, bend, reach and move continually during working hours.
DE&I and EEOC
Inclusion & Diversity: As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem‑solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
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