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Assistant Manager Role Description
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing unparalleled service.
Responsibilities:
1. Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets, including setting sales goals, tracking performance, and evolving processes for continuous growth.
2. Creating a positive team culture through recruiting, training, and developing staff to build a motivated, high-performing team.
3. Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Acting as the point of contact in the manager's absence.
5. Providing excellent customer service by addressing inquiries and resolving complaints professionally.
6. Managing daily operations, including opening and closing procedures.
7. Supporting cash management tasks such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining staff schedules for proper coverage and productivity.
Role Objectives and KPIs:
1. Contributing to achieving or exceeding the store's monthly sales targets.
2. Driving additional KPIs including units, conversion rate, ATV, and UPT.
3. Achieving upselling and cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Completing mandatory training for all new colleagues.
7. Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assisting in keeping operational costs within the allocated budget.
Skills and Experience:
1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to stakeholders.
Employee Benefits:
We recognize our employees' hard work and offer excellent benefits including quarterly discretionary bonuses, a 30% store and online discount, exclusive deals through our benefits platform, access to health and well-being services, health cash plans, development courses, apprenticeships, gym memberships, life assurance, colleague networks, volunteering opportunities, and employer engagement forums.
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