We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales function across three unique hospitality properties: This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate, group and event sales, capable of managing multi-site operations and cultivating long-term client relationships. Key Responsibilities: Sales Strategy & Execution * Develop and implement a unified sales plan tailored to the needs of each property while ensuring collective revenue targets are met. * Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure groups, weddings, and private events. * Identify new market opportunities and partnerships to drive incremental revenue. * Build tailored sales strategies for each venue, leveraging each sites unique identity. Client Relationship Management * Build and maintain relationships with corporate clients, event agencies, travel partners, and local businesses. * Conduct client meetings, sales calls, site visits, and attend networking/trade events to promote the venues. * Ensure exceptional client servicing from enquiry through to post-event follow-up. Team Management & Collaboration * Lead and support on-property sales executives or coordinators across the three venues. * Collaborate with marketing, revenue, and operations teams to align messaging and execution. * Provide regular training and support for team members to elevate service and conversion standards. Revenue & Reporting * Own sales targets and forecasting across all venues with accurate tracking of performance metrics. * Prepare and present regular reports to senior management including pipeline activity, lead conversion, and booking pace. * Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity and reporting effectively. Marketing Support & Brand Alignment * Work closely with the marketing team to support seasonal campaigns, digital advertising, and brand activation efforts. * Ensure all sales materials and client communication are aligned with each property's brand Requirements: * Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site or cluster experience. * Demonstrable success in corporate, MICE, and group event sales. * Strong knowledge of local and international corporate travel and event markets. * Exceptional interpersonal, negotiation, and presentation skills. * Experience with CRM and event management software (e.g., Delphi, Opera, Salesforce, Triple Seat). * Ability to travel between sites and work flexibly, including occasional evenings or weekends for events or site visits. * Drivers Licence & own car is essential Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
TPBN1_UKTJ