At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world. YOUR NEW POSITION: For our new store coming soon to Basingstoke, Festival Place - we are looking for a Floor Manager to join our team. 40 hours per week- over 5 days, flexibility Monday- Sunday required Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. YOUR MAIN RESPONSIBILITIES: To ensure and provide an excellent level of customer service in the store To ensure the team possesses good product knowledge and is aware of the key performance indicators. To be familiar with and offer services according to the needs of customers in order to maximise sales. To organise and distribute tasks and positions to each member of the team To ensure that sales targets are implemented, achieved and exceeded in store To prioritise customer service above all other tasks To communicate actively with the team and pass on any information that may affect sales. To coach each employee in their training and development, leading by example ABOUT YOU: We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! YOUR BENEFITS: As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest! Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity. Taking Fashion Further