Job Introduction
Revenue Protection Officer- Carlisle Support Services, proudly working in partnership with Northern Trains
The Benefits
* Health and Wellbeing Plans – including our family-friendly maternity policy.
* Flexible financial support with instant access to earned and authorised wages.
* Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
* Full induction, ongoing training, and structured career development to help you thrive in your role.
* Quality kit and uniform – so you feel comfortable and can perform your role effectively.
* Fully funded SIA top-up training from our own team of in-house trainers.
* Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
* Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
* Long service and recognition awards - celebrating your achievements.
The Role
We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in rail.
Location
Leads, LS9 0PS
Hours
40 hours per week mix of earlies and lates
Pay
£13.58 per hour
We’re Looking For People Who Are
* Friendly, approachable, and professional in all interactions.
* Keen to learn, grow, and contribute to a positive team culture.
* Experienced in customer‑facing roles or interested in building those skills.
* Punctual, dependable, flexible, and assured.
* Confident in using various devices and systems (we’ll provide the training)
* High level of honesty and integrity
* Good standard of literacy and numeracy
Core Responsibilities Will Include
* Offering guidance, information, and a friendly face as a first point of contact for customers.
* Issuing penalty fares to those travelling without the correct method of travel.
* Managing and controlling electronic ticket gates on the Station (training provided).
* Helping passengers who require extra support, guidance or advice.
* Being a smart, approachable, and proactive presence as a company representative.
* Managing and responding to incidents effectively while remaining calm under pressure.
* Building strong relationships as part of a supportive and professional team.
* Attending court where required to support the prosecution of those who face it due to travelling without correct payment for the journey.
* Ensuring the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times.
* Assisting customers who encounter difficulties using the gates, using discretion when needed.
* Working as directed by the Station Supervisor or Station Manager.
Equality, Diversity, and Inclusion
At Carlisle, equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from under‑represented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect, creating an environment where we can all do something amazing for the company and ourselves.
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