Job Description
oin our dynamic team as a Hospitality Host!
We are seeking a dedicated and versatile individual with a strong commitment to hospitality. The ideal candidate will ensure the seamless operation of our office client space by delivering exceptional service in a corporate environment. The Hospitality Host will oversee meeting rooms, pantry, and food & beverage services with utmost proficiency. If you have superb organizational skills, a friendly personality, and thrive in a multitasking environment, we want to hear from you!
Key Responsibilities:
* Prepare and set up meeting rooms according to event requirements, including seating arrangements, tables, AV equipment (screens, microphones, video conferencing tools), and stationery.
* Monitor and manage Food & Beverage services, ensuring high standards of service.
* Ensure timely delivery and setup of food and beverages while accommodating dietary restrictions and preferences.
* Maintain the client's pantry, including tasks such as loading/unloading the dishwasher, washing, drying, and polishing glassware, saucers, spoons, bottles, and coffee jars.
* Oversee food safety policies, conduct regular inspections to ensure compliance with health and safety regulations, and ensure policy adherence.
* Maintain fridges, coffee machines and water dispensers. Conduct back-of-house checks, monitor food temperatures, and maintain cleaning records.
* Maintain an inventory of meeting room supplies and equipment. Conduct weekly stock assessments of all client space supplies.
* Maintain the staff kitchen area, ensuring milk is always available and on date in the fridge, and biscuits/coffee/tea are stocked up.
* Load/unload the dishwasher on a daily basis or as needed.
* Maintain a clean, organized, and hygienic furniture and F&B storage areas.
* Attend team meetings and job chats to ensure engagement and understanding of the overall vision for the Portico contract.
* Provide the highest standard F&B service to our guests during events.
* Support the FOH & Hospitality Manager in everyday tasks.
As a Hospitality Host, you will also be trained to support reception duties when required. This includes:
* Greeting and welcoming visitors with a warm smile and friendly attitude.
* Answering phone calls, managing emails, and handling inquiries promptly and professionally.
* Keeping the reception area tidy and organized.
* Assisting with administrative tasks such as scheduling appointments and managing calendars effectively.
Join us and contribute to creating an exceptional client experience in our office client spaces!
Hours: 40 hours per week. shifts 07:30 - 16:30 or 10:00 to 19:00, from Monday-Friday.
Salary: £32,000 per annum.
Qualifications
* Customer Service Orientation: A friendly and professional demeanour to provide exceptional service to internal and external clients.
* Problem-Solving Abilities: Quick thinking and resourcefulness to handle unexpected issues or last-minute changes smoothly.
* Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office Suite and video conferencing tools.
* Knowledge of Food Safety: Understanding and implementing food safety regulations and best practices.
* Multitasking: Ability to juggle various responsibilities, from setting up meeting rooms to performing receptionist duties.
* Flexibility: Willingness to adapt to changing schedules and work outside regular business hours when necessary.
* Team Player: Collaborative attitude to work effectively with colleagues and support team goals.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.