Bank Community Health Navigator - Jenner House
Looking for flexible work that makes a real difference? Step in where support is needed most. As a Bank Community Health Navigator, youll play a key role in connecting people to the right community health services at the right time, providing support during key service hours. Based at Jenner House, Avon Way, Langley Park, Chippenham, Wiltshire, youll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues.
This bank role supports service delivery between 8:00am and 8:00pm, with particular demand for staff able to cover the following shifts: 12:00pm4:00pm and 4:00pm8:00pm. Youll deliver a professional and compassionate service via telephone, email and post, guiding callers through services and providing clear advice, reassurance and effective signposting. The role involves accurately recording contacts and followup actions within clinical records, managing paper and electronic referrals, and ensuring patients are triaged to the appropriate service in line with agreed pathways and protocols.
This is a fastpaced, frontline bank role, ideal for individuals who can adapt to service demand while maintaining high standards of care. Youll need strong administrative skills, excellent communication, keen attention to detail, and confidence handling sensitive and confidential information with empathy and professionalism.
Main duties of the job
* Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA).
* Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
* Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
* Accurately update patient records and key IT systems, including processing referrals and correspondence.
* Book, cancel and reschedule clinical appointments, ensuring waitingtime targets are met.
* Identify and elevate urgent or incomplete referrals to the appropriate healthcare professionals.
* Provide administrative support to clinicians and managers, helping services run smoothly.
* Work flexibly as part of a supportive team, contributing to service priorities as needed.
About us
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
Job responsibilities
As a Bank Community Health Navigator, youll be part of our valued team based at Jenner House, Avon Way, Langley Park, Chippenham, Wiltshire, SN15 1GG. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* Hourly rate of £13.64
* Free tea, coffee and milk at your base location
* Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
* Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
* An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
* GCSEs (or equivalent) in Maths and English at Grade AC.
* Previous administrative experience.
* Confident use of IT systems, with strong keyboard skills and attention to accuracy.
* Good working knowledge of Microsoft Office (Outlook, Word, Excel).
* Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
* Ability to work with sensitivity, discretion and confidentiality.
* Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
* Able to work well independently and as part of a team.
* NVQ Level 2 in Administration and/or Customer Services (or equivalent).
* Previous experience within health or social care.
* Knowledge of medical terminology.
* Experience using clinical systems or databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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