IT Support Engineer
We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.
You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.
What you’ll be doing
User & Technical Support
* Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face
* Assist employees across different sites, ensuring consistent and effective service
* Manage incoming requests from start to finish, keeping users informed throughout
* Record and monitor issues using the internal ticketing platform
* Provide a positive support experience aligned with best practice service standards
* Escalate more complex issues when required
Device & Application Management
* Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops
* Diagnose and resolve faults across hardware and software
* Configure and support mobile technology within the business
* Keep track of IT assets and ensure equipment is properly organised
* Support the reuse, recycling, or reallocation of devices
End User Guidance
* Help colleagues get the most out of systems and applications through advice and informal training
* Use remote tools to walk users through fixes and best practices
Infrastructure & Systems
* Assist with the upkeep of core systems and internal platforms
* Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy
* Help ensure key systems remain stable and available
* Get involved in wider initiatives like system upgrades, office changes, or integrations
* Keep documentation up to date and accurate
What we’re looking for
* Around 2+ years’ experience in IT support or service desk environments
* Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments)
* Solid understanding of end-user hardware and troubleshooting techniques
* Basic grasp of networking fundamentals
* Exposure to service desk tools is beneficial
* Industry certifications are a plus but not essential