Hill Group is a leading property development company dedicated to delivering high-quality homes and exceptional customer experiences. We are seeking a detail-oriented SalesCRM Coordinator to manage, maintain, and enhance our Sales CRM system, ensuring it remains a reliable and valuable tool for our business.
As a Sales CRM Coordinator, you will be responsible for the development, integration, and optimisation of our CRM platform, Unlatch, which is used by the sales team. Your role will involve working closely with sales, marketing, and IT teams to deliver a seamless experience for both our internal teams and customers. You will be tasked with ensuring the CRM supports lead generation, customer tracking, sales pipeline management, and reporting.
Success Measures:
1. Effective and proactive management of issues and queries effectively.
2. Strong ability to analyse data, create reports, and present findings in a way that drives business decisions.
3. Excellent troubleshooting skills and ability to solve CRM-related challenges quickly and effectively.
4. Suggest ways to market development better using CRM data.
5. The delivery of the Hill Customer Journey in line with the company procedure manual to ensure the NHBC / HBF Five Star customer satisfaction award is achieved.
6. ...