Location: Basildon
Salary: 30/33k Paye
Start Date: Immediate
We are currently looking for an experienced planner scheduler to join a busy team working out of the Basildon office. This is a perm position offering consistent, long-term work.
Key Responsibilities:
* Schedule and allocate repair, maintenance, and servicing jobs to operatives and contractors
* Plan daily, weekly, and long-term workloads to maximise efficiency and meet service targets
* Monitor job progress and adjust schedules in real time to respond to emergencies or delays
* Liaise with tenants to arrange appointments and provide updates on works
* Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
* Prioritise urgent and vulnerable tenant cases appropriately
* Maintain accurate records using housing management and scheduling systems
* Work closely with maintenance teams, contractors, and housing officers
* Handle incoming repair requests via phone, email, or system portals
* Resolve scheduling conflicts and escalate issues where necessary
Requirements:
* Planner/Scheduler experience
* Social housing experience