As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind’s vital mental health support services, supporting the 1 in 4 of us that experience a mental health problem in their lifetime. You'll also take full responsibility in the Shop Manager’s absence for the shop’s performance, as well as leading and supporting the dedicated team of shop volunteers. You’ll be able to drive positive change and create a real difference within your local community by creating a caring, open and inclusive place for people to work, volunteer and shop.
Responsibilities
* Support the Shop Manager to maximise profits and raise funds through the sale of preloved items.
* Deliver excellent shop standards and outstanding customer service.
* Take full responsibility for shop performance in the Shop Manager’s absence.
* Lead and support the dedicated team of shop volunteers.
* Drive positive change and create a caring, open, inclusive place for people to work, volunteer and shop.
Qualifications
* Passionate about retail.
* Ability to lead and motivate others.
* Strong customer focus.
* Strong planning and prioritisation skills for own workload and the team.
* Demonstrate Mind’s values and behaviours.
If you haven’t got management or supervisor level experience, we welcome anyone with a ‘can do’ approach, prepared to work hard and eager to learn, while embracing our values and behaviours.
Benefits
* Competitive hourly pay, in line with the Real Living Wage.
* 25 days’ paid holiday per year (pro‑rated for part‑time employees).
* Development workshops & courses to build your career.
* Comprehensive, personalised induction programmes tailored to your role.
* A vast variety of additional qualifications & development programmes for anyone looking to grow their skills.
* Strong commitment to work‑life balance.
* Family‑friendly policies & enhanced pay.
* Competitive pension scheme & life assurance, available to all employees.
* 25 % staff discount in all Mind shops.
* Access to exclusive discounts at over 160 retailers through our employee savings app.
* Employee Assistance Programme.
* Cycle to Work Scheme.
* Interest‑free season ticket loan.
Equality, Diversity and Inclusion
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background. This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013, and 2020.
Safer Recruitment and DBS
We are committed to safeguarding and promoting the welfare of our employees and volunteers. The successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children’s Barred List and/or ‘Work with Adults’ workforce check based on the role and responsibilities.
Additional Information
Mind Retail reserve the right to close the vacancy to applications earlier if we receive a high volume of strong candidates. Therefore, we encourage an early application.
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