Morgan Hunt are currently working with a national regulatory body in their search for an interim FOI & Public Correspondence Manager to join on a 6-month temporary basis. This is an excellent opportunity for an experienced FOI professional to step into a high-impact leadership role, providing subject matter expertise, managing a small team, and helping shape the future of a key public-facing function.
In this role, you will act as the organisation's lead expert on Freedom of Information (FOI) and related public correspondence, ensuring requests are managed effectively, compliantly and within statutory deadlines. This is a hands‑on position with a strong operational focus, requiring someone who can confidently manage end‑to‑end FOI casework while also leading and supporting a small team handling wider public enquiries, complaints and correspondence.
A significant part of the role will involve building strong working relationships across the organisation, including close collaboration with Legal colleagues and operational stakeholders, to gather information, apply exemptions appropriately, and ensure high‑quality responses. You will also play a key role in maintaining service standards, monitoring performance data, and identifying opportunities for continuous improvement.
Alongside day‑to‑day leadership, this role offers the opportunity to support an important period of operational change, including implementation of a new case management system and the introduction of AI‑enabled process improvements. Working alongside senior colleagues, you will help guide the team through this transition, embedding new ways of working while maintaining service quality.
The successful candidate will be a strong FOI specialist with demonstrable expertise in FOI legislation, public correspondence and case handling. You will also bring proven people management experience, resilience, and the confidence to lead in a fast‑paced, stakeholder‑heavy environment.
Job Title
FOI & Public Correspondence Manager (Interim)
Location
Hybrid - 40% in office (London‑based, with other office options)
Rate
£201.91 - £223.16 per day (Umbrella)
Contract Type
Temporary (6 months)
Hours
Full‑time
Key Responsibilities
* Act as the organisation's lead expert on FOI requests and public correspondence.
* Manage end‑to‑end FOI casework, ensuring compliance with statutory requirements and service standards.
* Lead and support a team of two handling public enquiries, complaints and correspondence.
* Build strong working relationships with Legal and wider stakeholders to coordinate high‑quality responses.
* Provide advice on FOI exemptions, disclosure decisions and best practice.
* Monitor service performance, data quality and case handling standards.
* Produce reports and insights for senior stakeholders.
* Support implementation of a new case management system and related process improvements.
* Help manage organisational change, including AI‑enabled workflow developments.
* Identify service improvement opportunities and support longer‑term function development.
Candidate Profile
* Demonstrable expertise in Freedom of Information (FOI) legislation and end‑to‑end case handling.
* Strong experience managing public correspondence, complaints or information request functions.
* Proven people management experience, including leading teams through challenging workloads or change.
* Strong stakeholder engagement skills, with the confidence to work across complex organisations.
* Resilient, organised and able to operate effectively in a fast‑paced environment.
* Experience within public sector, regulatory or transport environments (highly desirable).
* Experience with case management systems or service transformation (desirable).
Equal Opportunity Statement
Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
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